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Return Policy

1. All Sales Are Final

All sales are final. ProFab Outdoors does not accept returns or exchanges for any reason other than a verified manufacturing defect or a ProFab Outdoors fulfillment error.

By placing an order, you acknowledge and agree to this policy.

2. Defective or Incorrect Items Only

Returns or exchanges are only permitted if the item:

  • Arrives defective, or

  • Is incorrect due to our error

Returns are not accepted for:

  • Buyer’s remorse

  • Incorrect fit, size, or compatibility

  • Installation issues

  • Normal wear and tear

  • Damage caused by misuse, modification, or improper installation

  • Items damaged after delivery

3. Defect Reporting Window

All defect or error claims must be reported within 5 calendar days of delivery, based on carrier tracking.

Claims submitted after 5 days will be denied.

4. Condition Requirements

To qualify for a defect-related return or exchange:

  • Item must be unused, uninstalled, and unmodified

  • Item must be returned in original condition

  • All original packaging, hardware, manuals, and accessories must be included

  • Proof of purchase is required

Items showing signs of use, installation, alteration, or damage not caused by manufacturing defects will not be accepted.

5. Return Authorization Required

No returns will be accepted without prior authorization.

To request a Return Authorization (RA):

  • Phone: 715-577-2109

  • Email: Email us Here

You must include:

  • Order number

  • Description of the defect or error

  • Photos or documentation upon request

Unauthorized returns will be refused.

6. Resolution Process

Once your claim is approved:

  • ProFab Outdoors will determine, at its sole discretion, whether to:

    • Repair the item

    • Replace the item, or

    • Issue a refund

Refunds, if issued, will be made to the original payment method only.

7. Shipping for Defective Items

  • ProFab Outdoors will provide a prepaid return label for approved defective or incorrect items

  • Shipping costs are not reimbursed for non-approved claims

8. Refund Timing

Approved refunds are processed within 7–10 business days after the returned item is received and inspected.

Refunds are not issued until inspection confirms the defect.

9. Final Sale Items

All custom, special-order, clearance, and promotional items are final sale and non-returnable, except in cases of verified defect.

10. Order Cancellations

Orders may be canceled within 24 hours of placement, provided they have not entered production or shipped.
Once shipped, orders are final and subject only to the defect policy above.

11. Contact Information

For defect claims or questions:

  • Phone: 715-577-2109

  • Email: Email us Here

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